00858     2200253   4500001002100000005001500021035002500036008004100061020001800102082000800120084001400128100002300142245015300165250001000318260003900328300002600367440004500393650001500438850002300453710002800476990003300504990003300537990003400570INLIS00000000000473420230216025447  a0010-101500000000421230216                           0        a9789792207781  a384  a384 HER o  aHermawan Kartajaya1 aOn Becoming A Customer - Centric Company :bTransformasi Telkom Menjadi Perusahaan Berbasis Pelanggan /cHermawan Kartajaya, Yuswohady, Dewi Madyani  aCet.3  ajakarta :bGramedia pustaka,c2004  a; 380 hlm. ;c; 23 cm  aon becoming a customer - centric company  aKOMUNIKASI  aPerpusdakedirikota  aYuswohady, Dewi Madyani  a003843(18210/PU.KDR/HD/2009)  a003785(18211/PU.KDR/HD/2009)  a009204(032642)/PU-KDR/PB/2013