na INLIS000000000004734 20230216025447 0010-101500000000421 230216 0 9789792207781 384 384 HER o Hermawan Kartajaya On Becoming A Customer - Centric Company : Transformasi Telkom Menjadi Perusahaan Berbasis Pelanggan / Hermawan Kartajaya, Yuswohady, Dewi Madyani Cet.3 jakarta : Gramedia pustaka, 2004 ; 380 hlm. ; ; 23 cm on becoming a customer - centric company KOMUNIKASI Perpusdakedirikota Yuswohady, Dewi Madyani 003843(18210/PU.KDR/HD/2009) 003785(18211/PU.KDR/HD/2009) 009204(032642)/PU-KDR/PB/2013